Buyer may return to Seller any goods that are damaged or defective solely by obtaining a Return Material Authorization ("RMA") from Seller within 30 days of receipt of the goods. Buyer must return to Seller the damaged or defective goods within the period set forth in the RMA. The RMA number must be listed on all packaging containing goods returned to Seller. If Buyer does not request from Seller an RMA within 30 days of receiving the goods to be returned, or requests an RMA for goods that are not damaged or defective, Seller may, at its sole discretion, refuse to issue an RMA or may require that Buyer pay to Seller a 15% restocking fee as a condition of issuing to Buyer the RMA.
Shipping Methods and Policy
Most items are normally shipped the next business day for orders placed before 5PM EST, paid with credit card without complication. Exceptions to this policy are expensive consumer items, items that are specifically designated as "Normally shipped in 1-3 business days" in the item descriptions and drop shipped items. Payment complications include: different shipping and billing addresses, billing information inconsistent with what's on the credit card record, and orders that can't be verified by phone. Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed and shipped on the next business day.
MountainCommunicationSystems.com offers several shipping choices to fit the customer's needs. We currently ship by UPS for a majority of shipments. US Postal Service only for APO/FPO and non-continental USA addresses, and a trucking company only for large packages.
UPS: The most inexpensive way to ship is by UPS Ground. UPS shipping charges are calculated in real time with UPS's web site, using actual weight of items, shipping distance from Mars Hill, North Carolina, and the published UPS rates. A nominal charge is added for the packaging materials ($0.25-$3 depending on package size), labor and handling ($1-5 per order), and insurance ($1-5 per order).
The more you buy, the less your shipping cost is as a percentage of your total amount and on a per unit basis. For example, shipping one phone may cost $10, however shipping four keyboards may cost only $20 ($5 per phone).
Shipping cost goes up almost exponentially in the sequence of UPS Ground, 3 Day Select, 2nd Day Air, and Next Day Air. UPS does NOT guarantee air delivery to residential addresses. Saturday delivery is available from UPS but is very expensive.
All UPS shipments are insured for damage and missing packages by UPS. MountainCommunicationSystems.com is not responsible for any physical damage to products by shipping company.
Choose the “Adult Signature Required” option if you don't want the UPS driver to leave your package at your doorstep, which is often important for residential deliveries to apartment complexes where you don't expect anybody home during regular UPS delivery hours. MountainCommunicationSystems.com is NOT responsible for any loss or damage due to packages left at your doorstep by UPS drivers.
We have made it very easy for you to check the status of your order and track your shipment during transit with UPS. When you place your order, you are given an Order Number. Your purchase order and order number will be confirmed with an e-mail. A Shipping Confirmation e-mail will be sent to you on the date your package is shipped. During transit of your package, you may enter the Order Number into the carrier’s tracking page and track the shipping status.
Regular UPS delivery hours are Monday-Friday, 7-5. We do not guarantee the arrival date of the packages.
North Carolina Residents:
It usually takes only one business day (excluding Saturday) for UPS to deliver UPS Ground packages to most North Carolina locations from Mars Hill. Therefore, UPS Ground is sufficient for most North Carolina locations and it is not necessary to ship items with UPS Next Day Air, Two Day Air or Three Day Select services. You may save a significant amount of money on the cost of shipping. UPS does not guarantee delivery date by any shipping method to residential addresses. Nevertheless, we found that the one-day delivery by UPS Ground shipping was reasonably reliable to most North Carolina locations.
For residents in neighboring states such as South Carolina, Tennessee, Georgia, and Virginia: It usually takes UPS Ground only two business days (excluding Saturday) to deliver to those locations. Use your judgment if you want to take a chance and save shipping cost with UPS Ground or pay a little more with UPS 3-Day select that has a guaranteed 3-day delivery.
US POSTAL SERVICES:
At this time, we use Postal Services only for shipping to APO/FPO and non-continental USA addresse.
NON-CONTINENTAL USA ADDRESSES:
Yes, we ship to Hawaii, Alaska, Puerto Rico, Guam, and US Virgin Islands addresses, using UPS Air (NextDay or 2nd Day) or US Postal Service. Our online shipping calculation may be wrong for these addresses, and manual correction may be required.
Online ordering is available only to US addresses including HI, AK, PR, GU, and VI addresses. We do not ship to other countries/regions.Please use only USA -based e-mail addresses for online ordering. E-mail addresses with other countries/regions will not be accepted on the ordering pages.
To expedite shipping, sometimes it is necessary to ship products directly from the manufacturer or our distributors to our customers. We call this type of shipping "drop shipping (ds)." This is especially true for items with "ds" at the end of the item title. We send the customer an e-mail if any of the ordered items are drop shipped. Unfortunately, we currently do not provide online tracking for drop shipped packages. The customer needs to call us if tracking is necessary. MountainCommunicationSystems.com does not adjust the shipping cost to customer's orders because of the change in shipping distance as a result of the drop shipping.
NORTH CAROLINA STATE SALES TAX
Residents of North Carolina will have 6.75% sales tax added to all orders.
At Mountain Communication Systems, LLC ("Mountain Communications"), we recognize the importance of your privacy. As a result, Mountain Communications is committed to protecting the confidentiality and security of the personal and company information you choose to provide us. Mountain Communications’ Privacy Statement is set forth below:
- Collection and Use of Information
You can browse Mountain Communications’ web site (the "Site") without identifying yourself or revealing any information about you or your company. You may be asked to provide certain information about you and/or your company if you elect to contact us through the Site or if you attempt to use certain other Site functions. The decision to provide this information is entirely yours.
Mountain Communications will use the information you furnish to provide product information to you, provide pricing for the products that you have queried and if appropriate, create sales and/or service orders. Mountain Communications will also use the information you provide to service and administer any accounts you may have with Mountain Communications and to offer you other products and services available through Mountain Communications or other entities. In addition, Mountain Communications may use the information provided by Site users for statistical, marketing or other purposes.
Mountain Communications limits employee access to the information you provide to those employees who have a business reason to know such information. Mountain Communications may also share your information with its affiliated companies as may be permitted by applicable law.
- Sharing of Information with Third Parties
Mountain Communications may share the information you choose to provide with its suppliers, financing sources, affiliates and other business partners (collectively, the "Third Parties") in order to (i) evaluate and process your request for product information or pricing, (ii) service your account, (iii) offer products and services that may be of interest to you, (iv) conduct and administer its business and/or (v) comply with applicable laws. The Third Parties with whom Mountain Communications does business are aware of the importance of your privacy and are expected to take all reasonable steps to assure that your information is treated confidentially and securely.
- Inaccurate Information
Please contact us if you believe that Mountain Communications’ records contain inaccurate or incomplete information about you or your company. We will review your concerns and correct our records if necessary.
- Communications from the Site
By requesting that we contact you through the Mountain Communications Website you will receive emails generated from our Sales or Support staff, which are directly related to your requests on the Mountain Communications’ Website.
- Security of Information
Mountain Communications protects your information by maintaining security procedures to prevent unauthorized access to your information. Mountain Communications uses SSL (Secured Socket Layer) Technology and other forms of technology to help ensure the protection of your information.
The Mountain Communications’ Website may collect anonymous information from your communication connection itself, which consists of network routing, equipment information like browser type, date, and time. Our system will also search your computer to see if there are "cookies" previously set by the Mountain Communications’ Website. A cookie is a piece of data stored on the user's computer tied to information about the user. The data we collect from "Cookie" technology on our site contains no personal information and is used in the aggregate to improve our services, product offerings and Website content. We do not offer an opt-out on our site for cookies, however browsers do provide you with information and control over cookies. You are not able to disable the cookie feature on this site.
We occasionally place links to relevant, outside resources within the Mountain Communications Website. Be aware Mountain Communications is not responsible for the privacy practices or the content of such other sites. If you do not want your information to be used, do not click on the links.
Mountain Communications does not knowingly solicit any information from, or market its services or products to, children.
- Authorization and Consent to Use Information
By providing information to Mountain Communications through this Site or otherwise, you authorize and consent to Mountain Communications’ use of such information in accordance with this Privacy Statement and in other similar manners.
- Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by a court of competent jurisdiction and/or when we believe that disclosure is necessary to protect our rights and/or comply with any judicial proceeding, court order.
- Policy Updates
We may update this policy from time to time, to ensure we are using, collecting, and provide information in the same manner that is disclosed. If we decide to use personal information in a manner different than disclosed, we will promptly post any material changes on our Mountain Communications Home Page 30 days before implementing them, thus providing you an opportunity to opt-out, if you determine that you are no longer interested in allowing access to your personal information.
If you have any questions about Mountain Communications Privacy Statement or the use of the information you choose to provide to Mountain Communications, please e-mail us at support@MountainCommunicationSystems.com or call us at 1-828-299-9999.