Every customer has a unique Telecom and IT infrastructure with specific recording needs. Whether you require full time recording for liability purposes or selective recording for quality purposes, Mountain Communication Systems offer the FLASHBAKS™ suite of recording interfaces and options to support your digital, analog, or VoIP environment.
The FLASHBAKS™ recording and quality monitoring system allows you to efficiently increase productivity by monitoring real-time activity, evaluating customer interactions, and pinpointing training needs. FLASHBAKS™ delivers the entire user, manager, and administrator toolbox in a single intuitive interface that is browser based. Unlike some recording solutions that utilize expensive 800 numbers that only record inbound calls, FLASHBAKS™ allows you to record both inbound and outbound calls on your own local numbers. Additionally, your FLASHBAKS™ data and recordings are secured at your facility.
FLASHBAKS™ offers an optional automated telephone messaging solution for reaching hundreds or thousands of people with personalized messages and response options you choose. Ideal for telephone communication include telemarketing, lead generation, political campaign, service reminders, church event notifications and more.
Key Features
* Bookmark recordings
* Evaluate and add notes on the search results page * Save and E-mail recordings * Flexible reporting options * Scheduled recording * Scheduled purge rules * Four encryption options * Self monitoring with alarms * Scheduled transfer
* Network based storage * Evaluation & Scoring forms * Configurable call disposition * Agent activity dashboard
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